Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, and mailing address.
• Insurance-related information — details about your vehicles, property, business, health, or coverage needs that you voluntarily provide when requesting a quote.
• Usage data — IP address, browser type, pages visited, and referring URLs collected automatically when you use our website.
• Communications — messages, inquiries, and feedback you send us via contact forms, email, or phone.

2. How We Use Your Information

• To respond to your insurance quote requests and inquiries.
• To communicate with you about your coverage options, policy changes, and renewals.
• To submit your information to insurance carriers on your behalf when you authorize us to do so.
• To improve our website, services, and customer experience.
• To comply with applicable laws, regulations, and licensing requirements.
• To send you relevant insurance information or updates, with your consent where required.

3. Electronic Communications and SMS/Text Messaging

By submitting information through our website, you consent to receive communications from Turner Insurance regarding your quote request, policy information, service updates, and other insurance-related matters. You may opt out of marketing communications at any time by contacting us at [email protected] or by using the unsubscribe link in any marketing email we send.

SMS/Text Messaging

If you expressly opt in to receive text messages from Turner Insurance, you agree to receive informational and customer-care text messages at the mobile number you provide regarding your inquiries, insurance quotes, policy information, customer service requests, account updates, and other service-related matters. Message frequency varies. Message and data rates may apply.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that facilitate our messaging services as necessary to deliver communications on our behalf.

Consent to receive text messages is not a condition of purchasing any goods or services. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact Turner Insurance at [email protected] or (828) 722-1910.

After opting out, you may receive a confirmation message indicating that you have been unsubscribed. You will receive no further text messages unless you subsequently opt in again.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Insurance carriers — to obtain quotes and bind coverage on your behalf, with your authorization.
• Service providers — third parties who assist us in operating our website or conducting our business (e.g., email platforms, CRM tools), subject to confidentiality obligations.
• Legal requirements — when required by law, court order, or government authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the site. We may use services such as Google Analytics and similar technologies to understand website traffic and improve the user experience.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites, including insurance carrier sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us